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- CUSTOMER SUPPORT
- FUNDRAISING & SUPPORTING MOUND
- PRODUCTION & DELIVERY
- ORDERING
- PRODUCTS & SIZING
- PAYMENT
- CHANGES, RETURNS & ORDER ISSUES
- STORE OPENINGS
- Still Have Questions?
CUSTOMER SUPPORT
Who should I contact if I have a question about my order?
For questions regarding an online order, merchandise, production, delivery, or an order issue, please contact the Mound Online Store customer service team at orders@amicolor.com.
Should I contact the Mound Elementary office about my order?
For order-specific questions, please contact the online store customer service team at orders@amicolor.com rather than the school office. The store team handles order and merchandise support directly.
What information should I provide when contacting customer service?
To help us assist you quickly, please contact customer service at orders@amicolor.com and provide the following:
Name,
order number,
email address used to place the order and a brief description of your question or issue.
FUNDRAISING & SUPPORTING MOUND
Does my purchase support Mound Elementary?
Yes! Purchases made through the official Mound Elementary Online Store help support the school while giving students, families, and staff a fun way to show their Mound spirit.
Does every purchase help the school?
Yes. Purchases made through the official Mound Elementary Online Store contribute to the school's fundraising program.
Can grandparents, relatives, and friends order too?
Absolutely! The store isn't limited to parents. Grandparents, relatives, friends, and other Mound supporters are welcome to shop during each store opening.
PRODUCTION & DELIVERY
When will I receive my order?
The expected delivery date will be clearly displayed on the online store during each ordering period. Orders are produced after the store closes and are then prepared for delivery.
Why doesn't my order ship immediately?
Unlike a traditional retail website, Mound's store operates in scheduled ordering periods. Orders are collected while the store is open, and production begins after the ordering period closes.This allows us to efficiently produce all school orders together.
Where will my order be delivered?
Orders will be delivered to Mound Elementary School and distributed to the students
How will I know when my order is ready?
Order and delivery information will be sent using the email address provided during checkout. Additional distribution information may also be communicated through the school.
Can my order be shipped to my home?
No, currently we will be deilvering your orders to the school.
Can I pick up my order directly from Amicolor?
No, currently we will be deilvering your orders to the school.
ORDERING
How does the Mound Elementary Online Store work?
The store opens several times throughout the school year for a limited ordering period. Families can shop online during each store opening and choose from official Mound Elementary apparel and merchandise.
Can I place an order anytime?
No. Orders can only be placed while the online store is open.
When does the store close?
The store closing date will be clearly displayed online during each store opening. We recommend placing your order before the deadline, as late orders cannot be guaranteed once the store closes.
Do I need to create an account to order?
No. You can shop and complete your purchase directly through the Mound Elementary Online Store without creating an account.
How do I know if my order was successfully placed?
After completing checkout, you will receive an order confirmation email. Please check your spam or junk folder if you don't see it in your inbox.
I didn't receive an order confirmation. What should I do?
First, check your spam or junk folder. If you still cannot locate your confirmation, contact customer service at orders@amicolor.com and provide the name and email address used to place the order.
Can I place more than one order?
Yes. You may place additional orders at any time while the store is open.
Can I add an item to an order I already placed?
Orders generally cannot be modified after checkout. However, you can simply place an additional order while the store remains open.
PRODUCTS & SIZING
Are these official Mound Elementary products?
Yes. All merchandise offered through the store is part of the official Mound Elementary Online Store.
Are youth and adult sizes available?
Sizing options vary by product. All available sizes will be displayed on each product page.
Where can I find sizing information?
When available, sizing information can be found on the individual product page. We strongly recommend reviewing the size chart before placing your order.
What if I order the wrong size?
Because merchandise is produced specifically for each store opening, exchanges for incorrectly selected sizes may be limited. Please carefully review the available sizing information before ordering.
Will there be new products throughout the year?
Yes! New designs, seasonal merchandise, and special items may be introduced with each store opening.
Will the same merchandise be available every time?
Not necessarily. Some popular items may return, while others may be seasonal or available for a limited time only.
What if an item or size is sold out?
Some merchandise may have limited availability. If an item or size becomes unavailable, it may be removed from the store or offered again during a future store opening.
Will product colors look exactly the same as they do online?
We do our best to accurately represent every product. However, colors may appear slightly different depending on your screen, device, and the actual material of the product.
PAYMENT
What forms of payment are accepted?
Apple Pay and most major credit cards are accepted.
When will I be charged?
Payment is processed when your online order is submitted.
Is it safe to order online?
Yes. The Mound Elementary Online Store uses a secure online checkout system to process orders and payments.
Will I receive a receipt?
Yes. Your order confirmation serves as your electronic receipt and will be sent to the email address provided during checkout.
CHANGES, RETURNS & ORDER ISSUES
Can I change or cancel my order?
Contact customer service at orders@amicolor.com as soon as possible. If production has not started, we will do our best to assist you. However, changes and cancellations cannot be guaranteed once production begins.
What if I receive the wrong item or size?
Please contact customer service at orders@amicolor.com with your order number and information about the item you received. If an error was made in fulfilling your order, we will work to correct it.
What if something is missing from my order?
Contact customer service at orders@amicolor.com with your order number and let us know which item is missing so we can review your order and assist you.
What if my item arrives damaged or defective?
Please contact customer service at orders@amicolor.com and include your order number, the item affected, and a photo of the issue so we can assist you as quickly as possible.
STORE OPENINGS
How often will the store open?
The Mound Elementary Online Store is expected to open approximately 4–5 times throughout the school year.
Why does the online store close?
Closing the store allows all orders from that ordering period to move into production together, allowing us to provide the best price possible. Once those orders are produced and delivered, we begin preparing for the next store opening.
Why isn't the store open all year?
Scheduled store openings allow us to introduce new merchandise throughout the school year, create excitement around each launch, and efficiently produce and deliver orders.
When will the store open again?
Upcoming store openings will be announced through Mound Elementary communications. Families may also have opportunities to sign up for email or text notifications so they don't miss the next opening.
Will prices always stay the same?
Pricing may vary depending on the products and merchandise offered during each store opening.
Still Have Questions?
We're happy to help! Please contact the Mound Online Store customer service team at orders@amicolor.com with any questions regarding your order, merchandise, delivery, or the online store. Thank you for supporting Mound Elementary! Every purchase helps build school spirit while supporting our school community.
